Process
1 - Specification
This starts with a consultation so that we can discuss your requirements. We will ask you lots of questions, such as how and where you consume media. You may not have thought about some of the things we ask you, so it’s important to think them through carefully.
2 - Design
The system design is the most critical part of the entire process since at this stage we will start to draw every cable that is required in the property for every device to operate as expected once the project is complete. It will begin to shape how you will use the spaces in the property and commit to having individual pieces of furniture in place.
3 - Installation
Once we have been instructed by either yourself, the project manager or the main contractor, that the site is ready for inhabitancy, we will arrive to install your system. This typically includes the hanging of TVs, fitting of ceiling speakers, touch screens, in-wall keypads and most importantly the installation of the centralised data rack. Initial programming will be made within the control system based on the requirements from the initial consultations.
4 - Ongoing Maintenance
As with all technology, equipment needs to be regularly updated to ensure it is performing to the peak of its ability, as well as running on the latest internet security updates from the manufacturer. For us to implement these updates, we require access to your system both remotely and physically. We have therefore set out ongoing maintenance packages to ensure your system runs smoothly and securely in the long term. These can either be paid in monthly instalments or a yearly one-off payment. Should you choose not to exercise one of our ongoing maintenance plans, we are still here to support you and your system, however, a call out charge and hourly rate will be applied for any ongoing system maintenance.
